Refund policy

No Return Policy

All sales are final. We do not accept returns, exchanges, or provide refunds on any purchases.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@hotlotz.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by EU law. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To initiate this process, please contact us at hello@hotlotz.com.