Frequently Asked Questions

Find answers to common questions

General
What is Hotlotz Marketplace?

Hotlotz Marketplace offers a diverse range of pre-owned treasures, including collectibles, art, furniture, home decor, designer fashion, and jewellery, all available for instant purchase.

Unlike other online marketplaces, we ensure your peace of mind by taking physical custody of every item we sell. Each piece is appraised and valued by a Hotlotz specialist and then offered for sale at a fixed price.

Our items are available for a limited time and sold on a 'first come, first served' basis.

What is Hotlotz? How is Hotlotz affiliated with the Marketplace?

Hotlotz is a leading auction house based in Singapore. It has been operating for over 10 years and specialises in Asian Works of Art, Collectibles, Designer & Luxury, Decorative Arts, Fine Art, Interior Decor, Jewellery, Peranakan Works of Art, Watches, Wine & Spirits, and other items of quality. 

The Auction House and Marketplace are owned and operated by Hotlotz Group Holdings.
How does the Marketplace work?

Items are offered for immediate purchase at a fixed price in the Marketplace. They are available to purchase for a limited time, on a first come, first served basis.

Items
What kind of items can I expect to find offered for sale in the Marketplace?

The Marketplace offers a wide range of specialist-curated items, and new arrivals are added regularly. They include:

  • Preowned items of quality that have been sourced by Hotlotz, and that have been evaluated by a Hotlotz specialist
  • Items that were previously unsold in a Hotlotz auction that have been given a ‘second-chance’ with a fixed price Marketplace listing
  • Items from collaborations with carefully selected partners
Can I view items?

Items can be inspected in the Hotlotz saleroom. To ensure a smooth inspection so that we know to expect you, you can submit the enquiry form on the product page you wish to view, or email us at hello@hotlotz.com. Please note that requesting an inspection does not remove the item from sale in the Marketplace so the item may be sold before an inspection can be arranged.
How can I tell if an item is preowned or new?

Most items offered are preowned.

Check the product description and images in the catalogue and look for any condition notes provided by the cataloguers. If in doubt, please request a condition report or additional images or video.

Viewing in person is recommended whenever possible at the Hotlotz saleroom during opening hours.

Buying
Are prices negotiable?

Prices in Hotlotz Marketplace are fixed and are non-negotiable.
Are prices ever reduced?

Unsold items may have reduced prices after a certain period of time. Items with reduced prices are clearly indicated on our platform and can be found in our Clearance collection.
Are all unsold items from Hotlotz auctions available for purchase at fixed prices in the Marketplace?

No. If you are interested in buying an item that was unsold in a Hotlotz auction that isn’t available for sale in the Marketplace, please send an email to hello@hotlotz.com. Make sure that you include the title of the auction the item was featured in, the lot number, and your name and phone number.
Do ‘buyer’s premium’ fees apply?

No. A buyer’s premium fee is only charged on items that are sold in auction.
Do prices include free shipping?

No we do not offer free shipping. You may opt to collection directly from the Hotlotz Saleroom at no cost.
What payment methods does the Marketplace accept?

We accept payment made with Visa, Mastercard, American Express and China UnionPay (CUP).
Which currencies can I shop in?

All items in the Marketplace are priced in Singapore dollars.

Returns
Can I return an item?

After you have completed your purchase and made payment for an item, the item cannot be returned.

In the unlikely event there's an issue with an item's authenticity, every item purchased from our Marketplace includes a one-year warranty. This warranty specifically relates to information displayed in UPPERCASE in the product's title. Should you successfully file a claim with Hotlotz regarding an item's authenticity under this warranty, you will receive a full refund of the purchase price. For more details, please refer to our Terms and Conditions for more information.

Shipping
What are the shipping options and rates?

Within Singapore, We offer a flat-rate delivery of $50 SGD for all designer fashion, jewellery, coins, banknotes and selected items on the platform. The delivery is carried out by a premium last mile delivery partner specialising in luxury items.

For all other items and international deliveries, we will provide a custom quotation after check-out from our trusted logistics partners.
Where are items dispatched from?

All items are currently dispatched the Hotlotz Saleroom in Singapore.
Do you provide international shipping?

Yes. Hotlotz’s internal logistics team can arrange international shipping with preferential rates from major shippers. To have your order shipped internationally, select 'Custom Quote' at checkout. Quotes are provided case‑by‑case; there is no published fixed mark‑up.
Can I self collect my order or arrange my own shipping?

Yes. Self‑collection is available at the Hotlotz saleroom, 28 Jalan Kilang Barat, Singapore 159362. Items are generally ready for collection the next working day after cleared payment.

If arranging your own courier, please ensure adequate manpower and packing. Hotlotz provides only limited, often recycled, packing materials at the saleroom.

Packing fee: When using Hotlotz‑organised shipping, packing is included in the quoted rates. For self‑arranged couriers, packing is your responsibility.