Our Values

We conduct our business honestly, ethically and transparently. Nothing is more important to us than our hard-earned reputation and our client’s satisfaction

Integrity and Honesty

Our specialists adhere to strict standards so you can buy with confidence

We provide accurate and truthful descriptions about the items we sell, and their provenance and condition. We disclose any known defects, restorations or uncertainties that affect value.

Authentication Warranty

Every item sold in the Hotlotz Marketplace is covered by our one-year warranty

In the unlikely event there's an issue with an item's authenticity we will refund the purchase price. This specifically applies to the information in UPPER CASE in the item's title. For more details, please refer to our Terms & Conditions.

Regulatory Compliance

We comply with all applicable laws, regulations and industry standards

We are fully GST compliant, we hold all necessary licenses and permits. We adhere to environmental, anti-money laundering and know-your-customer regulations, and we actively cooperate with regulatory authorities and law enforcement agencies.

Championing Sustainability

We actively support the circular economy and secondary market in Singapore

For many years, Hotlotz has partnered with global reforestation non-profit, One Tree Planted. Our partnership means that a tree is planted for every item of furniture that you purchase.

Equal Treatment

We provide equal service to all clients regardless of background or status

We uphold professional standards in all interactions and treat clients with courtesy and respect. We champion diversity and reject discrimination based on race, gender, religion, sexuality, nationality, or any other protected characteristic.

Seeing is Believing

Our entire inventory is available for viewing in our saleroom

We take physical custody of all items so that they can undergo a thorough inspection by our specialists. If you are unsure you can also visit our saleroom, meet our friendly team, and view items for yourself.