Our Values

‘Fair, trusted & sustainable’ is central to the ethos of Hotlotz and we are committed to aligning the growth of the business with our core values.

Integrity and Honesty

Our specialists adhere to strict standards so you can bid and buy with confidence.

We conduct our business honestly, ethically and transparently. We provide accurate and truthful descriptions about the items we sell, and their provenance and condition. We disclose any known defects, restorations or uncertainties that affect value.

Authentication Warranty

Every item sold in the Hotlotz Marketplace is covered by our one-year warranty.

In the unlikely event there's an issue with an item's authenticity we will refund the purchase price. This specifically applies to the information in UPPERCASE in the item's title. For more details, please refer to our terms & conditions.

Regulatory Compliance

We comply with all applicable laws, regulations and industry standards.

We are fully GST-registered and compliant, we hold all necessary licenses and permits. We adhere to anti-money laundering and know-your-customer regulations, and actively cooperate with regulatory authorities and law enforcement agencies.

Sustainability

Hotlotz is very proud of its role in the positive development of the circular economy and secondary market in Singapore.

For many years, Hotlotz has also partnered with global reforestation non-profit, One Tree Planted. Our partnership means that a tree is planted for every item of furniture we sell.

Equal Treatment

We provide equal service to all clients regardless of background or status.

We uphold professional standards in all interactions and treat clients with courtesy and respect. We champion diversity and reject discrimination based on race, gender, religion, sexuality, nationality, or any other protected characteristic.